About Us
Nursing Guiding Principles
- Improve patient outcomes through innovative clinical care models
- Advance opportunities to enhance nurse clinical expertise
- Strengthen research and evidenced-based practices
- Foster an environment of shared knowledge, education, and learning
- Value nurses’ roles as leaders and advocates
- Support the health and well-being of nurses
Nursing Guiding Principles
- Improve patient outcomes through innovative clinical care models
- Advance opportunities to enhance nurse clinical expertise
- Strengthen research and evidenced-based practices
- Foster an environment of shared knowledge, education, and learning
- Value nurses’ roles as leaders and advocates
- Support the health and well-being of nurses
Nursing Excellence Requires CARE
Message from Senior Vice President and Chief Nursing Executive, Dr. Carol Biggs
Many nurses carry scars from the COVID-19 pandemic – maybe you are one of them.
This is natural and healthy. Scars are evidence of our healing, even if they make us look and feel different. Sometimes they hurt. Others just itch. And while they typically fade over time, some element of them can be a permanent reminder of that old wound.
Nursing at Jackson Health System is growing and changing in those ways. The surges of 2020 and 2021 reminded us the force of our resilience, the strength of our innovation, the breadth of our expertise, and the depth of our compassion. We did not wish for this disaster, but we have the grace to find meaning and calling in its wake.
Message from Senior Vice President and Chief Nursing Executive, Dr. Carol Biggs
Many nurses carry scars from the COVID-19 pandemic – maybe you are one of them.
This is natural and healthy. Scars are evidence of our healing, even if they make us look and feel different. Sometimes they hurt. Others just itch. And while they typically fade over time, some element of them can be a permanent reminder of that old wound.
Nursing at Jackson Health System is growing and changing in those ways. The surges of 2020 and 2021 reminded us the force of our resilience, the strength of our innovation, the breadth of our expertise, and the depth of our compassion. We did not wish for this disaster, but we have the grace to find meaning and calling in its wake.
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It was my deepest professional opportunity and greatest pride to revive the system’s chief nursing executive role during this time. This is my opportunity to leverage more than 35 years’ experience – including nursing here at Jackson during the AIDS crisis of the 1980s – and permanently elevate nursing in our organization.
Our work has been at Jackson’s heart for more than 100 years. Nurses, advanced-practice providers, and all our clinical staff continue to be the champions for safe, effective, high-quality patient care in every setting.
That tradition will always be our foundation, reminding us to be champions for people too often overlooked and advocates for patients whose voices might otherwise go unheard. In one of the world’s most diverse communities – caring for people from so many national, economic, ethnic, and cultural backgrounds – nurses are the equalizers. Our actions bring a greater measure of equity at time when the social determinants of health create too much disadvantage.
But even as we are anchored by our proud legacy, we will find within ourselves new energy to augment professional development; promote excellence in clinical practice; and reinvent our care delivery system to enhance the patient experience across every program. Nursing must be an equal and fully integrated partner, working alongside medical and executive leaders to steer Jackson’s strategic vision and tactical execution.
Nursing will be at the center of Jackson’s operations – not for its own sake, but for the patients’.
With this new authority will come greater accountability. Nurses must own the responsibility to coordinate across the disciplines, collaborating at every step with pharmacists, PCTs, therapists, and other teammates to achieve clinical excellence. Trusting teams create healthy workplaces and sustain the best performance. That is how we will unite around our CARE values of compassion, accountability, respect, and expertise:
- Compassion: Creating connections that are sensitive to the physical, emotional, and spiritual experience of healthcare. We actively listen and show each other the way.
- Accountability: Taking responsibility for both our individual tasks and the broader results we seek as a system of caregivers. We do what is right to create excellent results. Mistakes happen; learn and improve.
- Respect: Upholding healthcare’s highest professional standards, seeking at all times to empower and dignify others. We show appreciation for the personal values, culture, and beliefs of others.
- Expertise: Constantly learning new ways to be better professionals, better leaders, and better people. We coach and mentor; we share our knowledge in a helpful way. We are curious and open to change.
Through this model we will power a virtuous cycle. Our success in patient care will earn nursing more opportunities to innovate, grow, and lead… which, in turn, empowers us to better serve our patients. In this spirit, I invite all of our clinical staff nurses to join me in this noble work. Consider joining one of our Shared Governance Nursing Councils, where we will make the decisions that shape nursing at Jackson.
I will not hide my scars from this pandemic. Yes, they remind me of the pain that claimed too many of our patients and the suffering that haunted so many of you. But they also remind me of our importance among our neighbors, our mission of service, and our capacity to heal.
Sincerely,
Carol Biggs, MBA-HA, DHSc, RN
Chief Nursing Executive
Description
Our work has been at Jackson’s heart for more than 100 years. Nurses, advanced-practice providers, and all our clinical staff continue to be the champions for safe, effective, high-quality patient care in every setting.
That tradition will always be our foundation, reminding us to be champions for people too often overlooked and advocates for patients whose voices might otherwise go unheard. In one of the world’s most diverse communities – caring for people from so many national, economic, ethnic, and cultural backgrounds – nurses are the equalizers. Our actions bring a greater measure of equity at time when the social determinants of health create too much disadvantage.
But even as we are anchored by our proud legacy, we will find within ourselves new energy to augment professional development; promote excellence in clinical practice; and reinvent our care delivery system to enhance the patient experience across every program. Nursing must be an equal and fully integrated partner, working alongside medical and executive leaders to steer Jackson’s strategic vision and tactical execution.
Nursing will be at the center of Jackson’s operations – not for its own sake, but for the patients’.
With this new authority will come greater accountability. Nurses must own the responsibility to coordinate across the disciplines, collaborating at every step with pharmacists, PCTs, therapists, and other teammates to achieve clinical excellence. Trusting teams create healthy workplaces and sustain the best performance. That is how we will unite around our CARE values of compassion, accountability, respect, and expertise:
- Compassion: Creating connections that are sensitive to the physical, emotional, and spiritual experience of healthcare. We actively listen and show each other the way.
- Accountability: Taking responsibility for both our individual tasks and the broader results we seek as a system of caregivers. We do what is right to create excellent results. Mistakes happen; learn and improve.
- Respect: Upholding healthcare’s highest professional standards, seeking at all times to empower and dignify others. We show appreciation for the personal values, culture, and beliefs of others.
- Expertise: Constantly learning new ways to be better professionals, better leaders, and better people. We coach and mentor; we share our knowledge in a helpful way. We are curious and open to change.
Through this model we will power a virtuous cycle. Our success in patient care will earn nursing more opportunities to innovate, grow, and lead… which, in turn, empowers us to better serve our patients. In this spirit, I invite all of our clinical staff nurses to join me in this noble work. Consider joining one of our Shared Governance Nursing Councils, where we will make the decisions that shape nursing at Jackson.
I will not hide my scars from this pandemic. Yes, they remind me of the pain that claimed too many of our patients and the suffering that haunted so many of you. But they also remind me of our importance among our neighbors, our mission of service, and our capacity to heal.
Sincerely,
Carol Biggs, MBA-HA, DHSc, RN
Chief Nursing Executive